How Does Top Locksmith Ensure the Confidentiality and Security of Client Information in London?

How Does Top Locksmith Ensure the Confidentiality and Security of Client Information in London?

While everyone went crazy with GDPR legal obligations and regulations a few years ago, the UK is no longer part of the EU, meaning the GDPR regulation no longer applies. This doesn’t mean companies can do whatever they want with your data.

At Top Locksmith, we won’t just offer advanced security solutions, upgrades of security systems, or high security locks. We'll also offer all these with your personal safety and customer satisfaction in mind.

The Importance of Data Security in Locksmith Services

Most people don’t realize it, but when they hire locksmiths, they’re entrusting their homes to expert locksmith services. When you seek professional locksmith services, you’re happy to see a smooth and efficient process or perhaps some new security features installed.

But your property's security goes deeper. You basically give locksmith services access to your property's security. We have your contact details, we know your security needs, and we're familiar with your locks. That's why hiring a particular locksmith service implies paying attention to your data and info as well.

Client Data Handling Procedures

The Information Commissioner's Office overlooks security technology, issues with data protection, and other aspects of public interest. A locksmith is a professional offering reliable solutions through continuous training, but at the same time, you also provide and update personally identifiable information.

We can keep and update personal data if you're an ongoing client, such as someone getting a regular maintenance package or perhaps a regular lock installation. At the same time, we can remove personally identifiable information upon request.

Just because locksmiths are familiar with your property doesn't mean they can gain unauthorized access to it. This is also why you need to employ reputable and licensed locksmiths who are able to provide paperwork from credit reference agencies.

Compliance with GDPR and Other Regulations

While the GDPR policy on security details, personal identifiers, and personal data obtained from services is no longer a thing, at Top Locksmith, we still employ such regulations for your peace of mind. Even without the GDPR personally identifiable elements, the UK law is still in place for ethical practices.

Legally, a professional locksmith must comply with the DPA 2018, an act explaining the importance of data protection. Whether it comes to one or more points on this particular page, the act defines effective solutions to ensure protection.

Our locksmiths will handle your requests with minimal disruption and provide services with no hidden fees but with your unique security needs in mind. We don't store payment details or clients' names, yet we can store private data for ongoing packages of maintenance. It can be removed on request.

Technological Measures in Place

We have one web page explaining the key systems we work with, as well as key information for legal authorities. We are the sole website owner, so there's no one else browsing activity requests throughout our web pages.

Our efficient service employs professional locksmiths with technical skills for a comprehensive range of locksmith solutions. We offer high quality service with security in mind, so, of course, we employ the best possible technological measures to keep our client's data safe too.

Secure Systems and Encryption

Our automated systems are backed by a legal contract. From the initial call to a proper authorization of payment, we rely on a well established process that involves your explicit permission to use data. Data will only be used to identify your place or process a payment, nothing else.

Our website, communication, and payments are encrypted. No one can gain access to such information apart from our experts. No matter what legal jurisdiction of London you’re part of, these rules apply to the entire UK.

We won't require your consent to use your data further because we don't need it. Also, we'll immediately stop processing requests or data should you decide to request it.

Should you require further information about our systems or new technologies, you can sign up for our newsletter and updates, but you can also unsubscribe anytime for your peace of mind.

Regular Security Audits

Our security measures won't affect our ability to provide a professional installation, identify potential vulnerabilities, or repair biometric locks. Whether you're after keyless entry systems or a simple night latch, we’ll be able to provide professional advice without affecting your data.

Your property’s safety remains our priority, meaning we also cover elements related to your information. It’s part of our contractual obligation. Apart from offering our staff rigorous training on a regular basis, we also conduct regular security audits of our systems only to prevent leaks or misuse of data.

Data security is a priority for us, so we have regular certificates regarding our integrity.

Training and Staff Policies

We have a statutory obligation to provide the best possible service. Our skilled locksmiths don’t just feature the level 3 OFQUAL diploma, which is the most advanced level of training in the UK.

They’re also trained on the contractual relationship with clients, how to process information, and how to keep such data safe.

While there are certain situations when we might help tax authorities or local authorities with a search warrant, our experienced locksmiths rely on your explicit consent to store and use data. And that's only to get in touch with you, conduct research on your behalf, or take payments.

We don’t store payment data, it’s part of our training. The only recourse of losing data could be access to your name or address, but our staff is trained to ensure such things never happen.

Employee Training Programs

Our sophisticated training programs cover new employees, but current employees are also updated on an annual basis with a refreshment training program. Here at Top Locksmith, we make sure our staff understands different types of data, how to use it responsibly, and how to access it safely.

Our professional locksmiths also understand that clients have the right to access their data anytime. Your peace of mind is a priority. Some of our training modules include:

• GDPR training, despite the UK not being part of the EU anymore.
• Data Protection Act (DPA) 2018 training, which is based on British law.
• Data governance and privacy training on an annual basis
• General data protection regulation training

Each employee goes through these training courses. Some of them are offered on an annual basis, only to refresh or update our staff.

Access Controls

There are more departments in our business, each with a role. Our professional locksmiths can take payments and carry card machines with them, but that doesn't mean they have access to any of your banking information. Payments are processed just like in any other business.

Another department covers our banking sector and accounting, where we only employ certified professionals. Our locksmiths have nothing to do with this department, which operates as a separate entity.

Our access control systems are divided by department, meaning our website maintenance is handled separately. Any contacts or information you provide through our website will only be used to contact you back if requested.

Commitment to Client Security

At Top Locksmith, we're fully committed to our clients' security, and this isn't all about locks, keyless entry systems, or biometric access security. This is also about your private data and information, which could be even more important at times.

We respect all the laws and regulations in place, but we take it even further by implementing our own security measures on top of the minimum legal requirements. Our locksmiths won't let you down, regardless of what you need help with.